Contact
Last updated: October 14, 2026
Questions about the product, your data, billing or security — one address reaches the people who can help.
Support and general questions
Email us and we will get back to you within two business days — usually much faster. Include your workspace name if your question concerns a specific account.
Privacy and data requests
For access, export or deletion requests, or any question about how your data is handled, use the same address and mention "privacy" in the subject line so it reaches the right person quickly.
Security reports
Suspected vulnerabilities are read with priority — put "security" in the subject line. Please give us reasonable time to fix an issue before disclosing it publicly.
Sales and demos
Want a walkthrough, an Enterprise conversation, or help evaluating Firebeam for your team? Say so in your message and we will set something up.